Employee Success Generalist




Human Resources

Work Type


Getlabs is the leader in providing nationwide infrastructure for at-home healthcare delivery.

Patients can book a Getlabs phlebotomist to draw their lab tests at their home or office for Labcorp and Quest Diagnostics. Healthcare companies can dispatch our nearby medical professionals to their patients to collect lab tests, vitals checks, liquid biopsies, and more. By creating the infrastructure for providers to make informed medical decisions remotely, Getlabs bridges the gap between digital and in-person care and unlocks the full potential of telehealth.

Our team brings together deep technology and healthcare experience from companies including Uber, DoorDash, Labcorp, Quest Diagnostics, and Y Combinator. Getlabs is rapidly expanding nationwide and is backed by prominent investors including PivotNorth Capital, Liquid 2 Ventures, and Tusk Ventures. Read more about us in TechCrunch and the launch post from our founder.

At Getlabs we believe that happy employees = happy patients. Therefore we spend our days obsessing about the employee experience. If a supportive culture, growth opportunities and open communication with leadership are important to you then we would love to hear from you. 

We’re a high-growth startup changing how healthcare is delivered. It’s a fast paced environment where we learn together and celebrate our wins together. We’re building from the ground up and are looking for flexible, boundaryless and out of the box thinkers. We see ourselves as a patient experience company first and foremost and believe that every interaction with patients is an opportunity to deliver a thoughtful and amazing experience.  At Getlabs we’re looking to reimagine the employee experience for our frontline workers to deliver on our vision. 

We are currently seeking an employee success generalist to help shape our department as we grow. You’ll be an integral part of the team and a stakeholder in how we build our employee experience & services. The team values collaboration and you’ll be asked to contribute to what and how we build out our systems and processes. You’ll also be the primary point of contact to assist in the guidance and support of our employees to ensure they have the tools they need to be successful. Training will be provided by the team for all of the responsibilities you’ll be required to own.

Who you are:

  • You treat others as you wish to be treated and care deeply about the experience of others
  • You care about the quality of your work and strive to deliver the best possible service 
  • You believe that the little things make the difference 
  • You’re known for your organization skills
  • You love making decisions based on data 
  • You have an aptitude for automation, technology and systems
  • You’re hungry to learn new skills and adopt new tools that make us work smarter vs harder 
  • You have excellent communication skills and have a reputation for bringing joy to the teams you work on
  • You bring creativity to your work and think outside of the box.
  • You’ve had a minimum of 2 years working as an HR admin/generalist 
  • You have a basic understanding of HR compliance such as I9 compliance, employee leave policies, and workplace safety
  • What you will do:

  • Manage the employee information system and tools 
  • Build and own our team operating calendar 
  • Set up new employees in the system
  • Be the first point of contact for our employee questions 
  • Administrate our payroll
  • Manage expense report review
  • Ensure seamless onboarding & offboarding process is in place and administered
  • Lead new hire benefits orientation 
  • Liaison to our platform partners and vendors 
  • Standard process documentation 
  • System automation updates 
  • Ongoing training & development of our tools and new tools available 
  • Use employee feedback data to iterate on process improvements
  • Manage new hire experience including offer letter creation, background results management,  and all pre-first day communication.
  • Assist in compensation review and compensation research
  • Assist in ensuring the organization is in compliance with all state and federal laws and regulations
  • Why Getlabs

  • Remote team 
  • Flexible schedule
  • Equity Medical, dental and vision insurance options for full-time employees
  • Flexible PTO
  • 10 Company Holidays including Juneteenth & Indigenous Peoples Day 
  • Growth opportunities 
  • Supportive & transparent culture
  • Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.