Operations Manager - East


Miami, FL



Work Type


Getlabs enables healthcare organizations to make informed medical decisions remotely by sending nearby medical professionals to patients.

As the nationwide leader for healthcare delivery, we partner with the leading healthcare organizations to collect critical diagnostic information including lab tests, biometrics, vitals, imaging. And our service is open to all via our direct to consumer service for lab appointments. Simply pick a time and place and a Getlabs specialist comes to draw your lab tests.

Our team has raised $23MM from top investors like Emerson Collective, Minderoo Foundation, Byers Capital, Labcorp, Healthworx, Tusk Ventures, Anne Wojcicki (CEO, 23andMe) and Susan Wojcicki (CEO, YouTube). Getlabs’ mission is to save lives by delivering outstanding healthcare to everyone.

Learn more about Getlabs in TechCrunch and how we unlock Telehealth 2.0.

We are currently seeking an Operations Manager to run our East Coast territory. Operations Managers at Getlabs own the day-to-day operations in their territory and ensure our patients have an incredible experience. You’ll be responsible for building a distributed team across multiple major markets, managing the local team leads in those markets, and creating a positive and productive culture.

At Getlabs you will:

  • Build and manage a team of amazing phlebotomists through their local team leads - including coaching, training, and career progression support
  • Simultaneously launch new markets and expand across your current operational footprint
  • Serve as a the local ambassador of Getlabs for partners, patients, and other stakeholders
  • Deliver on KPIs across growth, efficiency, and quality 
  • Develop, refine, and scale processes across your territory and all of Getlabs
  • Analyze a wide range of inputs and develop strategies to improve your business
  • What we are looking for:

  • 6+ years of experience across health care, hospitality, logistics, tech operations or similar fields
  • 3+ years of management experience, including experience with distributed teams and managing managers
  • Experience with early-stage startups or other fast moving companies
  • Highly comfortable with ambiguity in the absence of defined systems and processes
  • A creative thinker that challenges assumptions and wants to participate in changing the health care landscape
  • We have great benefits to make your life easier so you can focus on what you're best at:

  • Competitive salary
  • Valuable stock option plan
  • Medical, dental and vision insurance options
  • Flexible vacation
  • A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun-to-work-with colleagues!
  • The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic we have decided to require vaccination as a condition of employment for any employee who is in contact with patients. Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes