Operations Manager (Miami)

Miami, FL | Operations | Full-time

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Location


Miami, FL

Teams


Operations

Work Type


Full-time

There is an inflection point happening right before our eyes in healthcare. In 2019, only 8% of patients had tried telehealth. Today, the pandemic has brought the future faster than anyone could have ever imagined. Now, a staggering 80% of patients plan to use telehealth. But there is a huge problem - over 70% of medical conditions still require going to a laboratory and virtual care has no way to reach these patients in-person.

That's why Getlabs brings healthcare companies to you - starting with laboratories. For patients, they can book convenient at-home lab appointments and we send a phlebotomist to draw their lab order and deliver to Labcorp and Quest Diagnostics. For telehealth, the Getlabs API bridges the gap between virtual and in-person healthcare, connecting physician-led telemedicine with in-person care from medical professionals. This enables healthcare providers to extend care to the home unlocking high-quality healthcare for more patients at a fraction of the cost.

Our mission is to extend the capabilities of telehealth to treat more complex conditions. The US healthcare system is complex, archaic, and broken. We will need the brightest minds of our generation to achieve our mission. There is a seismic shift and we have the opportunity to build a generational company that redefines healthcare like Facebook redefined social, Alphabet redefined search, and Amazon redefined e-commerce. If you think you have what it takes and you're obsessed with delighting patients, we want to talk with you.

Our team brings together deep technology and healthcare experience, from companies including Uber, DoorDash, Labcorp, Quest Diagnostics, and Y Combinator. Getlabs is rapidly expanding nationwide and is backed by prominent investors including PivotNorth Capital, Liquid 2 Ventures, Tusk Ventures, and more.

Read more about us in TechCrunch and the launch post from our founder.

We are currently seeking a full-time Operations Manager in Miami interested in joining a high-growth stage startup. The mandate of the Operations Manager is simple but challenging: own our day-to-day operations throughout the market and ensure our patients have the best experience possible.

The Operations Manager oversees all aspects of Miami's patient operations. You will be responsible for ensuring that every Getlabs experience meets and exceeds the patients expectations. You will also hire and manage a team of hourly phlebotomists. Above all, we are seeking candidates who are self-starters and are resourceful, organized, detail-oriented, communicative, and friendly.

At Getlabs, you will:

  • Manage a team of amazing frontline phlebotomists including coaching, training, and career progression support
  • Work hard to drive down costs and improve continuously
  • Monitor inventory management and ensure proper levels
  • Develop, refine, and scale processes as we grow to 1000’s of visits a month
  • Assist with day-to-day customer service including interactions with customers via inbound calls, outbound calls, emails, and other communication platforms
  • Work closely with the Director of Operations to build and improve operations
  • What we are looking for:

  • A disciplined worker who can get the job done with minimal supervision
  • 4-8 years of professional experience in health care and/or hospitality operations preferred
  • At least 3 years of management experience
  • Past experience with early-stage startups
  • Phenomenal people skills and experience in hiring, training, coaching, and managing hourly employees
  • A proven ability to handle ambiguity in the absence of defined systems and processes
  • A creative thinker that challenges assumptions and wants to participate in changing the health care landscape
  • Competency with Google applications and willingness to embrace new technology
  • Bonus Qualifications: American Medical Technologists (AMT), American Society for Clinical Pathology (ASCP), or National Center for Competency Testing (NCCT) certifications
  • We have great benefits to make your life easier so you can focus on what you're best at:

  • Competitive salary
  • Valuable stock option plan
  • Medical, dental and vision insurance options
  • Flexible and unlimited vacation
  • A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!
  • Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes

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