Phlebotomy Quality Specialist

Remote | Operations | Full-time

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Location


Remote

Teams


Operations

Work Type


Full-time

There is an inflection point happening right before our eyes. In 2019, only 8% of patients had tried telehealth. Today, the pandemic brought the future faster than anyone could have imagined. Now, a staggering 80% of patients plan to use telehealth. But there is a massive problem. Over 70% of medical decisions still require collecting diagnostic tests and telehealth has no way to reach these patients.

That's why Getlabs brings healthcare directly to patients. Patients can book a phlebotomist to draw their lab order at home and deliver to Labcorp and Quest Diagnostics. Healthcare companies can use the Getlabs API to send medical professionals to their patients and collect diagnostic tests, including labs, vitals, ultrasounds, imaging, and more.

By creating the infrastructure for healthcare providers to make informed medical decisions remotely, Getlabs bridges the gap between digital and in-person care and unlocks the full potential of telehealth.

The US healthcare system is complex, archaic, and broken yet we are experiencing the perfect storm. We will need the brightest minds of our generation to succeed. If you share our passion for making healthcare more convenient and enjoyable for patients, we want to talk with you.

Our team brings together deep technology and healthcare experience, from companies including Uber, DoorDash, Labcorp, Quest Diagnostics, and Y Combinator. Getlabs is rapidly expanding nationwide and is backed by prominent investors including PivotNorth Capital, Liquid 2 Ventures, Tusk Ventures, and more.

Read more about us in TechCrunch and the launch post from our founder.


Responsibilities

  • Ensure quality at a multi-city level for all our phlebotomists
  • Travel to new markets to onboard, train and assist with setting up a marketWork with the Phlebotomists, Coordinators and Operations Managers to identify any opportunities within their city
  • Perform appointment quality checks and employee performance on a regular basis and accurately report all findings to the Operations Manager
  • Provide continuous training to phlebotomy staff on current processes or new processesDevelop and maintain training documents that will be utilized by multiple cities
  • Implement and administer trainings for the updated or new processes
  • Complete new hire and annual competency assessments when necessary
  • Assist with day-to-day customer service including interactions with customers via inbound calls, outbound calls, emails, and other communication platforms
  • Act as an escalation point for quality concerns
  • Apply analysis to improve processes,products, and  reduce recollection errorsAct as an escalation point for quality concerns
  • Required Qualifications:

  • At least 2 years previous experience as a Mobile Phlebotomist and or Hospital lab
  •  At least 2 years of management experience in a leadership/Quality position is required
  • Phlebotomy certification from an accredited agency is required: American Medical Technologists (AMT), American Society for Clinical Pathology (ASCP), or National Center for Competency Testing (NCCT)
  • In-depth knowledge of phlebotomy duties, responsibilities and techniques
  • Proven track record in providing exceptional customer service Strong communication skills; both written and verbal               
  • A disciplined worker who can work independently 
  • Reliable transportation and clean driving record
  • Competency with Google applications and willingness to embrace new technologyA proven ability to handle ambiguity in the absence of defined systems and processes
  • Preferred Qualification

  • Successful history of coaching, developing and evaluating employee.
  • Ability to problem solve and use resources to find solutions quickly
  • Apply analysis to improve processes, products, and procedures through fact based data 
  • Ability to adapt to frequent changes, unexpected events and still have an effective outcome.
  • Effectively influence actions and opinions of others in a positive manner
  • Knowledge of assisting in writing SOP’s and Policy and Procedures 
  • Team player who is open to receiving and providing feedback in a constructive way
  • Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes. 

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