Patient Experience Representative (Remote)

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Getlabs is the leader in providing nationwide infrastructure for at-home healthcare delivery.

Patients can book a Getlabs phlebotomist to draw their lab tests at their home or office for Labcorp and Quest Diagnostics. Healthcare companies can dispatch our nearby medical professionals to their patients to collect lab tests, vitals checks, liquid biopsies, and more. By creating the infrastructure for providers to make informed medical decisions remotely, Getlabs bridges the gap between digital and in-person care and unlocks the full potential of telehealth.

Our team brings together deep technology and healthcare experience from companies including Uber, DoorDash, Labcorp, Quest Diagnostics, and Y Combinator. Getlabs is rapidly expanding nationwide and is backed by prominent investors including PivotNorth Capital, Liquid 2 Ventures, and Tusk Ventures. Read more about us in TechCrunch and the launch post from our founder.

As a Patient Experience Representative you will help us service patient questions and requests, handle patient escalations, and take our patient experience to the next level. You will be responsible for handling patient calls, texts, and emails. Our Patient Experience Team is responsible for speaking directly with patients and physicians and working closely with our city teams to deliver on our brand promise and ensure the needs of our patients are met. 
Your schedule will fluctuate based on business needs, and you will be provided at least 1 week notice to any change to your schedule. It could include days worked, as well as time of day.

At Getlabs, you will:

  • Be the first point of contact for all our patients via phone, text, email and chat
  • Coordinate with doctors and physicians to retrieve lab orders
  • Respond to, troubleshoot, and resolve patients issues in a timely and positive manner
  • Coordinate with our local city teams assisting mobile specialists and provide ongoing updates to patients
  • What we are looking for:

  • 2+ years of customer-facing experience with medical experience
  • Experience processing or reading lab orders
  • Ability to adapt in a rapid growth environment
  • Flexibility to work a varied schedule
  • Strong problem solving skills
  • Personable and love speaking with others via phone, text, email, and chat
  • Strong computer literacy skills and ability to learn new technologies
  • While our teams work remote, you must have a quiet place to work and reliable internet
  • We have great benefits to make your life easier so you can focus on what you're best at:

  • Competitive hourly wages working full-time
  • Flexible schedule
  • Valuable stock option plan for full-time employees
  • Medical, dental and vision insurance options for full-time employees
  • Paid time off
  • A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work with colleagues!
  • Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes

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