Director of East Operations

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Getlabs is the leader in providing nationwide infrastructure for at-home healthcare delivery.

Patients can book a Getlabs phlebotomist to draw their lab tests at their home or office for Labcorp and Quest Diagnostics. Healthcare companies can dispatch our nearby medical professionals to their patients to collect lab tests, vitals checks, liquid biopsies, and more. By creating the infrastructure for providers to make informed medical decisions remotely, Getlabs bridges the gap between digital and in-person care and unlocks the full potential of telehealth.

Our team brings together deep technology and healthcare experience from companies including Uber, DoorDash, Labcorp, Quest Diagnostics, and Y Combinator. Getlabs is rapidly expanding nationwide and is backed by prominent investors including PivotNorth Capital, Liquid 2 Ventures, and Tusk Ventures. Read more about us in TechCrunch and the launch post from our founder.

We are currently seeking a Director of Operations to lead our East Coast region in the United States. As Director of Ops at Getlabs you will own the operations, strategy, and performance in your region and ensure our patients have an incredible experience. You’ll be responsible for building a distributed team across multiple major markets, managing the local team leads in those markets, and creating a positive and productive culture.

At Getlabs you will:

  • Build a team of amazing local leaders from the ground up. Coach those leaders as they build out their high performing teams and create an impactful culture
  • Roll up your sleeves and do the work, while also being able to zoom out and direct the team
  • Simultaneously launch new markets and expand across your current operational footprint
  • Serve as a the local ambassador of Getlabs for partners, patients, and other stakeholders
  • Deliver on KPIs across growth, efficiency, and quality 
  • Develop, refine, and scale processes across your region and all of Getlabs
  • Analyze a wide range of inputs and develop strategies to improve your business
  • Be a local thought leader and strategic partner for the executive team
  • What we are looking for:

  • 8+ years of experience across health care, hospitality, logistics, tech operations or similar fields
  • 4+ years of management experience, including experience with distributed teams and leading managers
  • Experience with early-stage startups or other fast moving companies
  • Highly comfortable with ambiguity in the absence of defined systems and processes
  • A creative thinker that challenges assumptions and wants to participate in changing the health care landscape
  • The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic we have decided to require vaccination as a condition of employment for any employee who is in contact with patients. Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes

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