Phlebotomist Coordinator (San Francisco; Full-Time)

San Francisco, CA | Operations | Full-time

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Location


San Francisco, CA

Teams


Operations

Work Type


Full-time

There is an inflection point happening right before our eyes. In 2019, only 8% of patients had tried telehealth. Today, the pandemic brought the future faster than anyone could have imagined. Now, a staggering 80% of patients plan to use telehealth. But there is a massive problem. Over 70% of medical decisions still require collecting diagnostic tests and telehealth has no way to reach these patients.

That's why Getlabs brings healthcare directly to patients. Patients can book a phlebotomist to draw their lab order at home and deliver to Labcorp and Quest Diagnostics. Healthcare companies can use the Getlabs API to send medical professionals to their patients and collect diagnostic tests, including labs, vitals, ultrasounds, imaging, and more.

By creating the infrastructure for healthcare providers to make informed medical decisions remotely, Getlabs bridges the gap between digital and in-person care and unlocks the full potential of telehealth.

The US healthcare system is complex, archaic, and broken yet we are experiencing the perfect storm. We will need the brightest minds of our generation to succeed. If you share our passion for making healthcare more convenient and enjoyable for patients, we want to talk with you.

Our team brings together deep technology and healthcare experience, from companies including Uber, DoorDash, Labcorp, Quest Diagnostics, and Y Combinator. Getlabs is rapidly expanding nationwide and is backed by prominent investors including PivotNorth Capital, Liquid 2 Ventures, Tusk Ventures, and more.

Read more about us in TechCrunch and the launch post from our founder.

We are currently seeking a full-time Phlebotomist Coordinator in San Francisco interested in joining a high-growth stage startup. The mandate of the Phlebotomist Coordinator is simple but challenging: assist our Operations Manager with the day-to-day operations throughout the market and ensure our patients have the best experience possible.

The Phlebotomist Coordinator oversees the quality of San Francisco's patient operations. You will be responsible for ensuring that every Getlabs experience meets and exceeds the patient's expectations. You will also help train and ensure quality for our team of hourly phlebotomists. Above all, we are seeking candidates who are self-starters and are resourceful, organized, detail-oriented, communicative, and friendly.

At Getlabs, you will:

  • Provide coverage and travel to perform mobile phlebotomy job duties
  • Assist in the supervision of a team of mobile phlebotomists with the Operations Manager
  • Perform appointment quality checks and employee performance on a regular basis and accurately report all findings
  • Provide continuous training to phlebotomy staff as directed
  • Complete new hire and annual competency assessments when necessary
  • Assist with interviewing and hiring new mobile phlebotomists
  • Review daily/weekly schedule with the Operations Manager and making schedule adjustments as needed
  • Assist with day-to-day customer service including interactions with customers via inbound calls, outbound calls, emails, and other communication platforms
  • Perform all duties of a mobile phlebotomist as needed
  • Provide coaching and training to phlebotomists
  • Be responsible for timecards and expenses 
  • What we are looking for:

  • Previous experience as a mobile phlebotomist; 2 years is required
  • At least 2 years of management experience in a leadership position is required
  • Phlebotomy certification from an accredited agency is required: American Medical Technologists (AMT), American Society for Clinical Pathology (ASCP), or National Center for Competency Testing (NCCT) 
  • In-depth knowledge of phlebotomy duties, responsibilities and techniques
  • Proven track record in providing exceptional customer service
  • Strong communication skills; both written and verbal (Google suite a plus)
  • A disciplined worker who can work independently or in a team environment
  • Reliable transportation and clean driving record
  • Competency with Google applications and willingness to embrace new technology
  • A proven ability to handle ambiguity in the absence of defined systems and processes
  • We have great benefits to make your life easier so you can focus on what you're best at:

  • Competitive salary
  • Valuable stock option plan
  • Medical, dental and vision insurance options
  • Flexible and unlimited vacation
  • A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!
  • The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic we have decided to require vaccination as a condition of employment for any employee who is in contact with patients. Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.

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