There is an inflection point happening right before our eyes. In 2019, only 8% of patients had tried telehealth. Today, the pandemic brought the future faster than anyone could have imagined. Now, a staggering 80% of patients plan to use telehealth. But there is a massive problem. Over 70% of medical decisions still require collecting diagnostic tests and telehealth has no way to reach these patients.
That's why Getlabs brings healthcare directly to patients. Patients can book a phlebotomist to draw their lab order at home and deliver to Labcorp and Quest Diagnostics. Healthcare companies can use the Getlabs API to send medical professionals to their patients and collect diagnostic tests, including labs, vitals, ultrasounds, imaging, and more.
By creating the infrastructure for healthcare providers to make informed medical decisions remotely, Getlabs bridges the gap between digital and in-person care and unlocks the full potential of telehealth.
The US healthcare system is complex, archaic, and broken yet we are experiencing the perfect storm. We will need the brightest minds of our generation to succeed. If you share our passion for making healthcare more convenient and enjoyable for patients, we want to talk with you.
Our team brings together deep technology and healthcare experience, from companies including Uber, DoorDash, Labcorp, Quest Diagnostics, and Y Combinator. Getlabs is rapidly expanding nationwide and is backed by prominent investors including PivotNorth Capital, Liquid 2 Ventures, Tusk Ventures, and more.
As a Patient Experience Representative you will help us service patient questions and requests, handle patient escalations, and take our patient experience to the next level. You will be responsible for handling patient calls, texts, and emails. Our Patient Experience Team is responsible for speaking directly with patients and physicians and working closely with our city teams to deliver on our brand promise and ensure the needs of our patients are met.
Your schedule will fluctuate based on business needs, and you will be provided at least 1 week notice to any change to your schedule. It could include days worked, as well as time of day.