FAQ

How much does Getlabs cost?

Getlabs charges a fee starting at $25 for drawing your lab samples and delivering the samples to your selected laboratory for testing. This fee varies depending on availability and the time of day of your appointment. The cost of laboratory testing is separate and charged by the laboratory (e.g. Labcorp or Quest). For the exact price of your laboratory testing bill, we recommend calling the laboratory ahead of time.

Please note: We offer the ability to upload your insurance information. If you choose to upload it, we will provide that to the laboratory so they can process your bill using insurance.

Does insurance cover Getlabs?

Getlabs charges an out-of-pocket convenience fee starting from $25 . In certain cases, you can submit your receipt to your insurance provider for reimbursement. Once your specimens are delivered to the laboratory you select, the testing itself is generally covered by insurance. We recommend checking first to avoid any surprises. To find out if your insurance is accepted by your preferred lab, you may check at the links below.

Note for Arizona patients: AHCCCS is not covered.

Is Getlabs a laboratory?

Getlabs is not a laboratory. Our technology platform facilitates our service for mobile phlebotomy. We send certified, employed phlebotomists to your home to collect your samples, and drop off those samples at the laboratory you or your doctor selected for testing. 100% of the testing is handled by the laboratory.

Is Getlabs HIPAA compliant?

Yes, absolutely. Likewise, we routinely undergo internal compliance testing to ensure we uphold the highest standards.

Does Getlabs provide Coronavirus COVID-19 tests?

Getlabs can collect COVID-19 antibody tests if you have a lab order issued by a doctor. Please note: we do not test for active cases to reduce exposure risk.

What precautions is Getlabs taking for COVID-19?

Here's what we’re doing to keep you safe:

  • Our phlebotomists wear medical-grade personal protective equipment (PPE)
  • This includes masks, gloves, medical scrubs, and optional foot coverings
  • Phlebotomists change into new PPE for each visit
  • Phlebotomists carry disinfectants and sanitizers
  • We screen our phlebotomists and patients before each visit and again upon arrival

What do I do if something goes wrong?

In the rare case that something occurs, please contact us right away at (480) 690-7880.

What forms of payment do you accept?

We accept all major credit cards.

Can I schedule same day appointments?

We may offer this in the future, but currently we only offer priority appointments next day or later. This gives you the opportunity to make sure you're fasted and gives us time to get the necessary supplies for each appointment.

Do you do draws outside your service area?

We can offer service on a case-by-case basis. For special requests, please contact us at (480) 690-7880 or hello@getlabs.com. Getlabs is expanding rapidly and we plan to provide coverage across the United States and Canada.

Does Getlabs provide pediatric draws for children?

With parental consent, we do pediatric draws on a case by case basis. In the event where we will draw a pediatric patient, they must be over 5 years of age. Please contact us directly if you need a pediatric draw collected.

Can you come to my office or place of work?

Yes, as long as it's permitted by your employer and it is indoors, clean, and a sterile environment.

Do you offer corporate or group bookings?

Yes, we'd be happy to accommodate you. To arrange corporate or group bookings, please contact us at (480) 690-7880 or hello@getlabs.com.

Can I schedule a late night or early morning appointment?

Yes, absolutely. To request service outside our normal business hours, please contact us at (480) 690-7880 or hello@getlabs.com.

Can I schedule a weekend appointment?

Yes! We are open on Saturdays in some markets. If you do not see weekend availability in your area, please contact us at (480) 690-7880 or hello@getlabs.com to request service.

Are your phlebotomists certified to collect blood?

Yes, absolutely. Getlabs exclusively employs trained phlebotomists who are certified to practice phlebotomy. In addition, we have a robust vetting process before hiring candidates and they are continually assessed during their employment.

Is fasting required?

It depends on the lab test being requested. If we see that your specific labs require fasting, we will let you know ahead of time.

How do you keep my information confidential?

Your healthcare information is strictly confidential and only used for scheduling and coordination purposes.

I'm having an issue booking

We're sorry to hear that, but we'd be happy to help. Please contact us at (480) 690-7880 or email us at hello@getlabs.com.

I don't have a lab order

No problem! We have two easy options for providing your lab order to Getlabs when booking a visit. You can provide us your doctor’s contact information and we can collect your lab order for you, or you can ask your doctor for a copy of your lab order and upload it. Either way works for us.

How do I get my lab results?

Lab results will typically be ready in 3-5 business days though certain tests may take longer. Once your lab results are ready, your doctor will typically reach out 2-3 days after to review the results together.

In addition, you can check if your lab results are ready with the following options:

  1. Check the patient portal for your laboratory
  2. Connect your Apple Health app with your laboratory account
  3. Contact your doctor’s office 5 business days after your visit

For your privacy, Getlabs does not receive any information on your lab result status - only you, the provider who ordered your labs, and the laboratory you selected will receive your lab results.

How our pricing works

Getlabs comes to you and draws your labs for a simple convenience fee starting from $25. Your laboratory bills your insurance just like normal. Our convenience fee covers salaries, supplies, and mileage.

No surprises, no bills, no hidden fees. 100% up-front price transparency

Ready to book a visit with Getlabs?

Experience why patients love Getlabs and enjoy a convenient new way to have your labs collected.

Check Availability
Woman holding coffee booking home blood draw

Did you know stress can complicate blood test results? Being comfortable matters.