Getlabs is now serving Phoenix! Book your first visit for just $5

FAQ

How much does Getlabs cost?

Getlabs charges $49 for drawing your lab samples and delivering the samples to your selected laboratory for testing. The cost of laboratory testing is separate and charged by the laboratory (e.g. LabCorp or Quest Diagnostics). For the exact price of your laboratory testing bill, we recommend calling the laboratory ahead of time.

Please note: We offer the ability to upload your insurance information. If you choose to upload it, we will provide that to the laboratory so they can process your bill using insurance.

Does insurance cover Getlabs?

Getlabs charges a flat fee of $49. However, you can submit Getlabs' receipt to your insurance and ask that they provide reimbursement. The lab testing itself (what is handled by the laboratory) can be covered under insurance and so we recommend uploading your insurance information at the time of booking so the laboratory can run your tests under insurance. For exact pricing, call your laboratory ahead of time.

Is Getlabs a laboratory?

Getlabs is not a laboratory. Our technology platform facilitates our service for mobile phlebotomy. We send certified, employed phlebotomists to your home to collect your samples, and drop off those samples at the laboratory you or your doctor selected for testing. 100% of the testing is handled by the laboratory.

Is Getlabs HIPAA compliant?

Yes, absolutely. Likewise, we routinely undergo internal compliance testing to ensure we uphold the highest standards.

What do I do if something goes wrong?

In the rare case that something occurs, please contact us right away at 1-800-388-4099.

What forms of payment do you accept?

We accept all major credit cards.

Can I schedule same day appointments?

We may offer this in the future, but currently we only offer priority appointments next day or later. This gives you the opportunity to make sure you're fasted and gives us time to get the necessary supplies for each appointment.

Do you do draws outside your service area?

We can offer service on a case-by-case basis. For special requests, please contact us at 1-800-388-4099 orhello@getlabs.com. Getlabs is expanding rapidly and we plan to provide coverage across the United States and Canada.

Can you come to my office or place of work?

Yes, as long as it's permitted by your employer and it is indoors, clean, and a sterile environment.

Do you offer corporate or group bookings?

Yes, we'd be happy to accommodate you. To arrange corporate or group bookings, please contact us at 1-800-388-4099 orhello@getlabs.com.

Can I schedule a late night or early morning appointment?

Yes, absolutely. To request service outside our normal business hours, please contact us at 1-800-388-4099 orhello@getlabs.com.

Can I schedule a weekend appointment?

Yes, absolutely. To request service weekend service, please contact us at 1-800-388-4099 orhello@getlabs.com.

Are your phlebotomists certified to collect blood?

Yes, absolutely. Getlabs exclusively employs trained phlebotomists who are certified to practice phlebotomy. In addition, we have a robust vetting process before hiring candidates and they are continually assessed during their employment.

Is fasting required?

It depends on the lab test being requested. If we see that your specific labs require fasting, we will let you know ahead of time.

How do you keep my information confidential?

Your healthcare information is strictly confidential and only used for scheduling and coordination purposes.

I'm having an issue booking

We're sorry to hear that, but we'd be happy to help. Please contact us at 1-800-388-4099 or email us at hello@getlabs.com.

I don't have a lab order

Ask your doctor for a copy of your lab order either in a digital format such as a PDF or PNG or as a paper copy. Once you have that, simply go through the booking flow and upload your lab order to book a visit.

Book your first visit for just $5

If you enjoy it, it’s just $49 self-pay for future visits.

No surprises, no bills, no hidden fees. 100% up-front price transparency

Did you know stress can complicate blood test results? Being comfortable matters.